Information we process
BidQ may process account information, workspace membership details, uploaded RFPs, amendments, vendor submissions, evaluation criteria, reviewer comments, scoring records, generated summaries, and billing metadata required to operate the service.
We also collect limited technical information such as browser type, device information, IP address, and application logs to improve platform reliability, diagnose issues, and enhance security.
How information is used
- To authenticate users and manage secure workspaces.
- To analyze RFPs and vendor submissions at your direction.
- To generate AI-assisted summaries, evaluations, and insights.
- To maintain audit logs, billing records, and support history.
- To improve platform performance, reliability, and security.
- To detect abuse, unauthorized access, or fraudulent activity.
AI-assisted processing
BidQ uses artificial intelligence to extract document content, organize procurement information, and assist with evaluation workflows. AI-generated outputs are intended to support decision making and should always be reviewed by authorized users before being used for procurement or award decisions.
Customer control
Procurement data belongs to the customer workspace. Workspace administrators control document uploads, member access, reviewer permissions, and evaluation workflows.
Customers are responsible for ensuring that uploaded documents comply with their organization's policies and any applicable legal or contractual requirements.
Data security
We use commercially reasonable administrative, technical, and organizational safeguards to protect customer information from unauthorized access, disclosure, alteration, or destruction.
While no online service can guarantee absolute security, we continuously improve our infrastructure and monitoring practices to help protect customer data.
Data retention
Customer information is retained only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Customers may request data deletion or account closure, subject to applicable legal and contractual requirements.
Third-party services
BidQ relies on trusted third-party providers for services such as authentication, payment processing, cloud infrastructure, and AI capabilities. These providers process information only as required to deliver their respective services and are expected to maintain appropriate security practices.
Cookies and analytics
Our website may use cookies and similar technologies to remember preferences, maintain sessions, analyze website usage, and improve the overall user experience. You may manage cookie preferences through your browser settings.
Your rights
Depending on your location and applicable law, you may have rights to access, correct, update, or request deletion of your personal information. Requests will be handled in accordance with applicable privacy regulations.
Policy updates
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Material updates will be posted on this page with an updated effective date where appropriate.
Contact
If you have questions regarding this Privacy Policy or how your information is handled, please contact us at hello@bidq.ai.